queue management

Keeping customers entertained while they wait to check-out

Good queue management is crucial for retailers and too often a pain point for staff and customers at busy times. A wide range of options to suit different retail environments are available to help staff respond to changing conditions and ensure that customers are served efficiently. This includes integrated call forward systems, self-serve kiosks for grab-and-go purchases and custom content that will entertain and serve up promotional offers while customers wait to pay.

The benefits

Direct customers to less busy cash desks or self-serve kiosks
Real-time information about dwell times
Integrated or complete call forward systems
Wired or wireless hardware options
Automatic queue sensing system
Adaptable content playback to react to and capitalise on dwell times

Pixel Inspiration offers a comprehensive range of digital solutions that will keep everyone happy and the lines moving. Our digital queue management services signpost and enhance the customer journey with a strong visual message, smoothing customer flows.

Perceived wait times are reduced with digital content that mixes promotional, informational and call forward messaging, seamlessly integrated for the best customer experience – enhancing the queue environment and delivering best-in-class digital content.

Responsive content

Queue performance can be measured in real-time with content playback adapted for customers in response to changing conditions. Long wait-times or extended queue lengths can trigger content that signposts customers to less busy areas or alternative transaction options such as self-serve kiosks or ATMs. Additional content can be injected into the playlist that focuses on customer entertainment, with sports and news headlines, quizzes and competitions that help to pass the time more readily than a repetitive promotional loop.

All queue displays, typically installed behind the cash desks, and their interdependent systems can be monitored 24/7 by our dedicated support desk team. Long-term support and maintenance is factored into the specification and installation of each system, so a broken cable can be repaired or LED bulb replaced with minimal disruption to the store.

Custom solutions
In addition to providing off-the-shelf queue management systems, Pixel can design wired and wireless call forward solutions that will integrate with your store environment, providing customers with tailored systems that meet their exact needs. We recently designed and produced unique globe-style till call indicators for a client who didn’t think the standard square box design worked with their new store design aesthetic.

What we did for TK Maxx

TK Maxx had a legacy call forward system in place across its network of more than 240 stores. The system used simple audio notifications but did not include

any supporting visual content or cues.

We installed a panoramic video wall behind the cash desks that integrated with the existing Qmatic solution. Call forward messages and content produced by Pixel, could be triggered by cashiers. It ensured that customers would be entertained by the
content displayed, but also understand where to go.

The digital signage experts

Pixel is an award-winning provider of high performance digital signage systems. With over 20 years’ experience in the industry, we’re one of the most respected names for digital signage solutions in the retail and hospitality sectors.

Our people are completely focused on ensuring your customers have the most engaging, illuminating and enjoyable experience when they’re with you. We work closely with you to bring your ideas to life, and make sure the final solution does exactly what you want. With dedicated project managers and a nationwide network of service engineers, you can rely on Pixel for the inspiration to take your customer engagement to the next level.

Brands choosing Pixel for their queue management

Looking for a way to cut down queue times? Speak to one of our experts today.

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